Travellers are all to familiar with delays and other events such as natural disasters or airport shutdowns. Such an inconvenience have caused problems for travellers such as missed connections and other personal inconveniences. In recent years, airline alliances have made air travel complicated where one may have to transfer to flights operated by another airline. It has come to a point where SkyTeam has created its own solution to reduce inconveniences as a result of outside events.
After more than five years of development, the airline alliance is launching its new system called SkyTeam Rebooking - which would enable agents from any airline partner to access passenger itineraries across multiple reservation systems and rebook customers on other flights.
Should a customer approach an agent for help, the system would use the SkyTeam Rebooking policy to get the passenger on the next best available flight on the same cabin and airline on the same day. The system would allow for the process to be reduced to minutes.
“Delays and cancellations are a fact of life in travel, but with SkyTeam Rebooking we are tackling the issue head-on to deliver more seamless service to customers, especially when their journey doesn’t go as planned,” SkyTeam CEO Perry Cantarutti said in a statement. “Irregular operations are a moment of truth for airlines and a critical opportunity to demonstrate customer centricity. Since the rollout of SkyTeam Rebooking began, thousands of passengers have been helped by our members thanks to this new technology.”
The initial launch of the system wil be the implementation of it in 21 countries in Europe, the Middle East, Africa, Asia, and Latin America. The second phase will cover the United States and Canada by late 2018.
Founded in 2000, the Netherlands-based SkyTeam alliance is made up of 20 airlines with a network of over 1000 destinations in 177 countries and territories.