Malaysia’s Aviation Commission reported it placed fines on AirAsia Berhad and AirAsia X that amounted to RM160,000 each (USD 38,488).
According to the commission, the fares in question were advertised during the 2nd quarter of 2018 were deemed non-compliant to the provisions of Malaysian Aviation Consumer Protection Code 2016 (MACPC). Under the MACPC, airlines are required to show the final price of airline tickets that include additional fees and surcharges.
Both airlines have been reported to have made the full payment for the penalties in October and November.
“The final price of airfares shall include any taxes, fees, charges, surcharges which are unavoidable at the time of publication. AirAsia Bhd and AirAsia X Bhd were imposed a financial penalty, amounting to RM160,000 each, for advertising misleading air ticket prices,” Mavcom said.
With the rise of low cost carriers that would often not include additional costs to tickets, the MACPC was implemented to promote transparency on aviation services by carriers operating within the country.
AirAsia and AirAsia X are among the leading low cost brands in Southeast Asia that are both based in Kuala Lumpur. AirAsia is the main carrier of the group, while AirAsia X is a sister company which operates medium/long haul routes.