The Malaysian Aviation Commission (MAVCOM) fined two of the AirAsia Group’s carriers for charging credit cards, debit cards, and online banking processing separately from their base fares. The Malaysian aviation regulatory also went forward and fined Malaysia Airports Holdings Berhad for not complying with the Airports Quality of Service Framework at Kuala Lumpur Airport.

AirAsia Group Fines

In a statement, MAVCOM fined AirAsia Berhad and Air Asia X Berhad RM200,000 (USD $48,000) for going against the Malaysian Aviation Consumer Protection Code 2016 (MACPC) which came to effect in June 1, 2016. Both airlines are being find for violations during the period between June 1 to August 9 of this year.

As a consumer protection code specifically for the Malaysian aviation industry, MACPC stated it intended to provide transparency on airline obligations and more clear guidelines for air travelers. The MAVCOM stated: “AirAsia and AirAsia X have been found to contravene subparagraph 3(2) of the MACPC which requires full disclosure of the final price of the airfare.”

MAVCOM further added: “As part of the due process to determine whether a contravention has been committed, MavCom issued show-cause letters to both airlines and afforded opportunities to the airlines to provide factors to mitigate the quantum of the penalties.”

Malaysia Airports Holdings

In a separate matter, MAVCOM fined Malaysia Airport Holdings Berhad RM1.18 million (~USD $283,211) for failing to meet several requirements of the Airports Quality of Service Framework applicable to both of Kuala Lumpur Airport’s terminals. The penalties were for violations between January and March of this year.

“Air traffic in Malaysia today numbers at more than 100 million passengers per year. Given this large consumer base, the commission has set in place, the MACPC and Airports QoS Framework, which are regulation that are designed to protect the rights and interests of the aviation consumers, as well as a means to increase the level of services in the industry," said MAVCOM executive chairman Dr Nungsari Ahmad Radhi.

“These actions are also intended to move the aviation industry in Malaysia towards an improved level of service, integrity and transparency, in line with MAVCOM’s long term objectives for the industry,” he added.

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