Travelers flying with Malaysia Airlines will be able to report any delayed or missing baggage thanks to its new Baggage Self-Service Reporting feature.
Part of the Malaysian flag carriers' digitization of traveler experiences, the feature will allow Malaysia Airlines passengers to easily report, track and monitor the recovery process of their baggage via their personal devices. Passengers can also communicate representatives to get the latest information on their reports.
“As travel demands continue to soar, travelers want simplified processes, and Malaysia Airlines is always ready to lend a helping hand and go the extra mile with our signature Malaysian Hospitality. We want to take the hassle off their travels by digitalising the traveler journey; from biometric facial recognition during check-in, shopping for goodies via Journify and having them delivered to the boarding gate for departing and arriving passengers at KLIA, and now reporting and tracking any baggage issues they face, online. This is also timely as it gives peace of mind and reassurance to our passengers that their needs are taken care of, especially when traveling during this peak period as many airports globally are facing operational challenges in managing the influx of revenge travelers,” said Malaysia Airlines' Group Chief Marketing and Customer Experience Officer Lau Yin May.
“We are continuously looking for ways to enhance our service offerings, and the Baggage Self-service Reporting feature aligns with our efforts to offer comprehensive and integrated end-to-end solutions for our passengers. The latest addition to our contactless services reinforces our strong commitment to provide safe, hygienic and seamless journeys for customers who travel with Malaysia Airlines,” Lau added.
Malaysia Airlines customers can access the Baggage Self-service Reporting feature via the airlines' website. It will be available for passengers across the airline's domestic and international network.