Philippine Airlines signs Airport Use Agreement with Manila Airport operator

Philippine Airlines recently signed an Airport Use Agreement (AUA) with the New NAIA Infra Corp (NNIC), which the NNIC plans to serve as a template for similar arrangements with other airlines operating at Manila’s Ninoy Aquino International Airport (NAIA).

Philippine Airlines is the first airline to sign a standardized agreement NNIC, which sets key performance indicators aimed at improving operational efficiency and aligning airline operations with the service levels of the airport set by NNIC’s concession agreement with the Philippine government. THE AUA governs Philippine Airline’s usage of the airport facilities and infrastructure, sets out the respective responsibilities between the two parties, and also includes mechanisms to address persistent failure to meet agreed standards.

The framework is designed to support more consistent performance across airport operations and improve coordination among different parties involved in moving passengers, baggage, and aircraft across NAIA. Through establishing common performance requirements and clearer accountability, NNIC said it will be better able to monitor service levels, identify where operational problems occur and require corrective action when necessary.

"This agreement gives us a clearer framework for setting expectations, measuring performance and working together to maintain consistent service standards," NNIC President and CEO Ramon S. Ang said. "That is important to making airport operations more efficient and dependable."

"This is a positive development for both PAL and NNIC, and ultimately for our passengers. It supports the continuing modernization of NAIA and our collective goal of delivering a better airport experience," Lucio Tan III, President and COO of PAL Holdings, the parent company of PAL, said.

The NNIC added it is taking a similar approach in its agreements with ground handling and other services at the NAIA to set operating requirements for companies performing critical functions for airlines operating at the airport.